701 COLUMBIA LANE, PROVO UT 84604

info@coldhousestudio.com - (703) 986-6045

POLICIES

 

Any damages to the property and the studio’s equipment caused by recklessness of client/artist/musicians, active children, general carelessness, etc will be at the expense of the client. We reserve the right to refuse service to anyone at anytime without explanation or reason. We do no allow tobacco or drugs in the studio. Alcohol is permitted, but please drink responsibly. Food in the studio is fine.

 

A deposit (which will be applied toward the cost of your session) is required to schedule your sessions at the studio. This deposit will be non refundable, unless we receive your cancellation notice at least 5 days before your reserved session time begins. If we receive 5 days or more notice, we will then work with you to reschedule at a more convenient time for both parties and apply your existing deposit for the new appointment.

 

Billing for the session at our established hourly rate starts from the beginning of your scheduled appointment, not from the time you show up (if later).

You are welcome to arrive 10 minutes before the session appointment without being charged for the time. This “free” time can be used for setting up your instrument, warming up your vocals and/or getting yourself ready for the session. The billable session will start at your scheduled time and may include set-up.

 

We do charge for setup time. There is a flat 10$ clean up charge (under the discretion of the engineer) after each session. Most instruments, including guitars, keyboards, basses, etc. (especially vocalists!) take minimal set-up time (typically about 5 minutes).

Live drums are more complex and typically take from 45 to 75 minutes to set-up, tune, establish ideal mic levels, arrange the session in the recording software, etc. Therefore, we recommend drum sessions be scheduled for a minimum of 2 hours. If we finish much earlier on a drum session, you will not be billed for the time not used.

 

As noted, changes and/or cancellations require at least a 5 day notice. Our online scheduler will not allow you to cancel or change your session appointment after that point (you can still change or cancel the session via phone, email or text, but you will be charged). If you cancel within 5 days, you will lose 50% of the ENTIRE SESSION. If you cancel within 24 hours, you will lose 80% of your ENTIRE PLANNED SESSION!  Please don't cancel! If you miss your session without notifying us at all, you will be billed for the WHOLE session automatically with the payment information entered for the deposit.

 

Payments MUST be caught up at the end of each visit. Scratch or quick mixes, or other audio or session files WILL NOT be released by us  until payment is made in full. A 10% monthly late fee will be applied on any remaining balance that goes unpaid past the due date.

 

We accept most credit and debit cards. We also accept PayPal, apple/android pay, checks (signed to “Cold House Studio”, and cash. We do not accept venmo.

 

We proudly stand behind our services. If you are dissatisfied with any of our services, let us know at the time, or contact us immediately with your concerns and we will do everything possible to make things right.

 

We hold your project for 30 days after the last time the project was worked on. If you think you might want to return to the project after more than 30 days, it is the client’s responsibility to request a copy of the session/project within this time period. Although we do not intentionally erase any old projects, we can not be held responsible for storing your project beyond 30 days.

It is recommended that the client request a link to download your project to your personal computer or hard drive. If your work is accidentally lost to circumstances beyond our control within 30 days of your last visit on that specific project, we will replace the work lost by crediting you back the cost of the studio time you used to create the project.

 

As the client, it is your responsibility to secure permission to use any copyrighted material in your project. We do not take any responsibility for any violation of copyright laws by you.

We keep your project private. We will not post your songs or give them away (whether partial or complete) without your permission. We want to be very careful to preserve the excitement of your future release.

 

If a third party is paying for your session, it is highly encouraged that you sign a contract with the third party which outlines, in advance, who has access to your project in its partial and complete states. If we are not informed to the contrary, we will assume the third party paying for the session has all rights to all of the mixes and session material that you worked on at Cold House Studio.

As with most studios, the client is solely responsible for piano tuning.   The piano is tuned fairly often, and many times it might not be necessary, but if piano is central to your project we highly recommend having them tuned (about $60-$100).

Tuners:  Glen Murdock (801-369-3169)  is excellent and reliable.  Please try to give them at least 5 days notice or you might have a hard time booking them, check with us if you need to have them come in on a day before your booking.

Questions about your session, start times, specifics will be handled by your engineer.

Most of our engineers are also excellent producers. If you need help with your songs, your musical style, choosing/booking musicians, help with inspiration or direction while recording then you (and everyone!) need a producer.   Producers usually cost a bit more, but the payoff comes in a much better recording.  Please contact one of us, we are here to help you make your best music!

 

 

We appreciate your cooperation on these policies and look forward to having a fun time working on your project with you.

 

 

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